Our Delivery Options & Instructions
We at whichRug we offer STANDARD DELIVERY to our customer in majority of UK cities within 5 business days using UK Mail, XDP, Tuffnells, and TNT. At the checkout, you will be presented with delivery options available to you. We know you are excited about your new Rug so we endeavour to despatch all order the same day we receive clear payment so you can enjoy your Rug. Order placed before 10 am with Next Day delivery option selected at the checkout will be despatched the same working day otherwise order will be despatched the next working day.
Non UK Mainland Delivery
Delivery to the following areas will incur extra delivery costs calculated during the checkout.
|Republic of Ireland||£16.99|
|Isle of Man||£24.99|
|Isle of Wight||£24.99|
|Jersey & Guernsey||£24.99|
|Remote Scottish Islands including Shetland and Orkney||£24.99|
|Other UK Offshore Location||£24.99|
When your item(s) are despatched, we will update you with a delivery tracking number allowing you to track your order.
We offer following options to deliver your items based on your preference:
If you are not available to recieve your item(s) at the first delivery attempt, the courier will leave a card informing you of their attempt of delivery. You will find a number on that card and you can arrange redelivery of your item(s) by calling that number. Please note the first redelivery is free however any further arrangement after the second missed delivery may be charged.
Return and Exchange Policy
We are committed to our customers’ satisfaction. We will gladly refund or offer an exchange on any unused product returned within 7 days of Delivery of your order. We may request you to provide us with Proof of dispatch and the product is received in reasonable conditions.
If you decided to return your purchased Item, please follow the return process as described. Once your return process is completed you will be issued a Return Authorisation Reference Number that you need to send out with the product. We will not accept any products arriving without an RA Number.
Notes on Returns
You have 7 days to return your item from when you are issued the return authorization number. Customer is responsible for the courier charge. Please note that all refunds will be made back to the original card used to make the purchase. your refund will be processed when the product is received by us in its original packaging and in a resalable condition, with a completed returns label. This may take up to maximum of two weeks.